ALL MAINLAND UK PURCHASES WILL BE DELIVERED FREE OF CHARGE. Items despatched to addresses in other areas of the UK are charged at a rate of £10. Items despatched to addresses within full member states of the European Union* (EU) are charged at a standard rate of £15 and anywhere else in the World at a rate of £50. Additional delivery charges will be levied on heavier parcels where more than one item is ordered - £5 per item EU and £10 per item Rest Of World.
Unfortunately, extreme logistical difficulties associated with Russia or China prevent us from shipping any of our products to either of these countries at this time.
Because we care about every element of our Customer Service, all deliveries will be undertaken by a specifically nominated Courier Company. Coats and Jackets are usually despatched vis APC or Royal Mail; Handbags, Wallets and Accessories by Royal Mail; and Slippers/Boots by Royal Mail and Interlink Parcel Services. Every customer will receive an e-mail once your order has been despatched and every UK delivery will require a signature upon receipt.
All goods, however, are sold subject to availability. In the unforeseen eventuality of a 'back-ordered' product we will notify the customer of the delay and endeavour to provide them with an estimated time scale for fulfilment or any other suitable alternative arrangement. In most cases deliveries are received by the customer within 3 working days - although this can be subject to seasonal variation. If a customer has a specific delivery requirement we would always encourage immediate communication where we will attempt to change our parameters, if this is practically possible. When a customer requires delivery to either a work or alternative address we will also require full contact information pertaining to that address including contact landline telephone number.
Once the item has been shipped out of the UK, we cannot be held responsible for any additional taxes or charges; these should be borne by the customer.
* Full member states of the EU are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.