Help

If you have anything to ask us about our products, then please telephone 01202 558884 or by using our contact form. Whilst we actively encourage customers to contact us we have also listed a few frequently asked questions.

FREQUENTLY ASKED QUESTIONS

What size will I require?
We have included a Sizing Guide on its own dedicated page within our Website. This will help you choose any particular jacket/coat or slipper/boot.

How should I look after my new leather jacket?
As long as it is treated properly a leather jacket should last for years. We would always suggest that after wear it should be fastened and hung on a proper hanger. We would always endorse the use of a silicone protector or scotchgard,which will help protect the garment from the elements.

Can you suggest where I can get my jacket repaired or altered?
We are happy to offer a professional alteration or repair service to any person who has bought a garment from us. The cost will depend upon the nature of work required and treated on an individual basis.

Do I have to order my goods over the Internet?
Some people do not feel comfortable placing orders via “cyberspace” and prefer to use a Website as a point of reference. Under these circumstances we can take orders over the telephone.

Is it possible to try something before I buy it?
We offer a “try before you buy service” to anyone living within a 25 mile radius of Bournemouth. However any arrangements have to be made with prior notice which will usually be 3 working days.

How do I know when to expect my delivery?
Once your goods have been despatched you will receive an e-mail informing you to expect delivery. Furthermore, every pair of Shepherd slippers are now delivered within a 2 hour window.